NextGen Solution FAQ's
  Supporting our IPA Providers
   
   
 

  1.  How long does it take to fully implement the EHR system with PACIS?
  2.  What does PACIS provide with regard to training?
  3.  How much time must my practice commit to learn the system?
  4.  What if our staff is not computer literate?
  5.  Who will maintain and repair the system if something breaks down?
  6.  How do I know that my patient and practice information is safe from
       identity theft?
  7.  Will Non HCP patients be included in this system?
  8.  Is this system HIPAA compliant?
  9. Will HCP have visibility into my practice and financial information?
10. What happens to all our existing patient records?

 

   
 

  1.  How long does it take to fully implement the EHR system with PACIS?

It will take about 6 months. The system is implemented in phases, the practice going live on EPM first, and then EMR. This is a controlled process with a series of steps and mechanisms to ensure a smooth transition from your current environment to the NextGen system. 

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  2.  What does PACIS provide with regard to training?

With PACIS, your office will receive several levels of training on both the EPM and EMR including Super User who will provide in house support once the system goes live –end user training and advanced training – post Go Live –aimed at refining the skills of key personnel within the practice. 

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  3.  How much time must my practice commit to learn the system?

PACIS is committed to enabling you and your staff to perform your new duties utilizing the NextGen system. To ensure a smooth, timely transition, staff members must agree to attend all scheduled training. Our implementation team will help your office develop a flexible training schedule. We will work closely with you and your staff to make sure that we maintain your practice’s productivity as well as achieve the installation timetable. It is important that everyone be comfortable using the system and be totally committed to gaining the knowledge required to ensure a successful implementation of the system.

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  4.  What if our staff is not computer literate?

For any staff members including physicians who are not computer proficient, we provide a PC 101 class to familiarize users with basic terminology and how to navigate the system. This class is provided for anyone who is new to utilizing computers for their daily work and/or who are fearful about going onto the system.

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  5.  Who will maintain and repair the system if something breaks down?

PACIS has a dedicated help desk and customer service capability. One of the benefits of adopting EHR via PACIS is that we do the work for you. Our highly trained staff will build, assist with connectivity issues and maintain the software of the system throughout the term of your contract.

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  6.  How do I know that my patient and practice information is safe from
       identity theft?

The NextGen system provides robust security features to help protect and maintain data integrity. Each user has a log in and password linked to a security group that has select access to specific functionality.

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  7.  Will Non HCP patients be included in this system?

Yes, the system is a full practice system that can accommodate records of all patients, not just those at HCP. 

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  8.  Is this system HIPAA compliant?

Yes, PACIS is HIPAA compliant and has a defined and detailed plan for maintaining HIPAAA compliance. We also offer HIPAA information to our customers to assist them in remaining HIPAA compliant throughout their transition to the electronic environment. 

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  9.  Will HCP have visibility into my practice and financial information?

HCP will not have access to your practice’s financial information. This proprietary information is safe. Practice specific data can only be accessed by the provider, their staff at various approved security levels, and qualified PACIS personnel on an as needed basis only. 

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10.  What happens to all our existing patient records?

We suggest that provider offices eventually phase out their reliance on paper records. By law, records must be maintained in a safe location for the statute of limitation period to ensure that they are no longer needed. At that time they can be eliminated following the practices’ usual record purging processes.

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